The lady manager at this Enterprise is highly engaged and very customer service excellence-oriented. She assisted me with my 1st month car rental contract with such ease and attention. Another agent, Mr. Martinez, assisted me with my 2nd month contract renewal and arranged for the replacement car that I needed. Very personal attention to their customers there and every customer that comes in is immediately acknowledged. I will definitely recommend this Council Bluffs, IA Enterprise location to anyone especially my family, friends, and colleagues.
Enterprise made my experience an excellent one. They were very friendly and helped me get in a car quickly. I would recommend them to everyone I know. Thank you enterprise for everything.
I originally signed up for their business plus program. Under this program you have several benefits. One in which, I had reserved 3 rentals for the following morning. When I arrived there was only 1 reservation available/ready. So I went to the airport and picked up my 2 agents that flew in from out of town. I dealt with a guy named Ian at the Council Bluffs location and he was going to call me later with details of the other 2 reservations and compensation. I ended up meeting Ian at Epply airport at 10 pm the following night. I ended up giving him $700.00 cash and was supposed to pick up 2 vehicles the following morning. However, I had to leave town in a hurry that night and long story short, I never seen the other rentals nor my $700.00, not to mention the fact that I received multiple calls from corporate office and 1 other location harassing me to bring my original vehicle back! This company is absolutely fraudulent and the Council Bluffs location is managed by someone named Ian and he is one of the most dishonest people I have ever met. So, I took the rental and took it to a Canadian location!
they worked with me and my insurance to get me a wonderful deal. employee Nathan was fantastic. thank you so much!!!
Everyone was super awesome there! The car they gave me was very nice and was great for 2 kids in the back. Will be using them again!
Enterprise Rent A Car is a US Car Rental based in Council Bluffs, Iowa. Enterprise Rent A Car is located at 3001 S 7th St, Council Bluffs, IA 51501, USA.
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