Service group is the best! Didn't have the best purchasing experience and from what I am told that is not unusual. Service department makes up for it, almost.
I went to the Parts Department during this visit and was given excellent service. So the staff did a great job and for that this should be a 5 star review. Especially since it's not their fault that this dealer is exactly what you expect! Pushy sales people that circle like sharks when you pull in to park Clearly they can see you are headed to the parts dept yet they move in for the kill the minute you open your door. It doesn't stop there though! Just like every other dealer the OEM parts they sell are almost double the price of auto parts stores! When searching for the part I needed for my car I discovered that every auto parts store was out of the part and could have it shipped to me in 3 days! So I came to the realization I would be forced to buy parts direct from the dealer since I had to have the part that day. A while back in this review I mentioned they were double the price of the other guys.... ummm yeah!! Parts stores were selling it for $22 and the dealers price was.... $44 for the exact same part! Lastly don't go here if you are pressed for time. Prepare to be there for a minimum 30 minutes! What is it with dealer parts counters?? It is always just one person running the counter and 3-4 people waiting to be helped!
I had a wonderful experience while visiting Council Bluffs. I need a car big enough for my family to go to Nauvoo and was provided a van that accommodated my large family. Very professional.
Went to Edwards Subaru to get ideas for a new vehicle not sure what we were looking for Julie was our salesperson and was very helpful and professional. Felt very comfortable and confident about the desicion we made and she made it an excellent experience for us. Thank you for such great customer service.
My wife and I returned to Edwards Chevrolet Cadillac, after our last vehicle purchase two years ago, where were met by our longtime salesman, Rich Roberts. We told him what we were looking for, how much we could afford, and soon we were looking at exactly what we had in mind. We couldn't be happier with our new vehicles and the friendliest, easiest car-buying process in the Metro area. Our sincerest thanks to the entire team at Edwards. Thank you all.
Edwards Auto Group is a US Car Dealer based in Council Bluffs, Iowa. Edwards Auto Group is located at 1029 32nd Ave, Council Bluffs, IA 51501, USA.
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