I loved my stay at the Hampton Inn! It was convinently attached to the casino that I gambled and drank at so I could just walk a short distance inside. The help was very friendly and helpful as well.
Upon arrival, I waited over 5 minutes before someone came to the front desk to check me in. No apologies. When in the lobby later in the evening, not acknowledged by the front desk attendant. She was seated behind a wall, so no one could see her.
Friendly staff. Non-smoking room smelled like cigarettes. Toilet seat was melted and yellowed, so it looked nasty. Spa was out of order, which meant I couldn't enjoy the pool either, because I like to go from a cool pool to warm up in a warm spa.
Great happy hour with free snacks and chair massages were a nice surprise after driving all day.
Great employees, very friendly. Beds were comfortable and breakfast was hot and filling. Will stay there anytime I'm in town.
Will never return. As a diamond member, this was the absolute worst customer service I have received at any Hilton brand hotel.
Not near food options except at the casino. In a more isolated area.
The room was large. Found a bunch of nastiness around the shower drain.
Hampton Inn Council Bluffs is a US Lodging based in Council Bluffs, Iowa. Hampton Inn Council Bluffs is located at 2204 River Rd, Council Bluffs, IA 51501, USA.
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