Now the crappy part of my review and why I'm only giving 3 stars. The toilet in the bathroom wiggled when you sat down or stood up. There was obvious dirt on the door. The pool area the walls are cracked and need to be fixed. There is a lot of obvious need for repair in this motel. However, I am aware this is a chain motel and they have money through out the company to spend on repairs and fixes. So it appears to me that the Quality Inn company and the Choice Hotels group would need to take consideration into investing in upgrading the Council Bluffs Quality Inn location.
Spend your time and money elsewhere. It will be worth it!
Staff was great. Our heat was not working in the room and staff immediately put us in another room. They really did a great job of taking care of us. The hotel was clean and excited my expectations.
Decided to use our my choice points for room. Staff very friendly and nice. Very stuffy and muggy with meldewy smell when u walk in. Wasn't what I had expected for cleanliness. Went to stay another night so we didn't have to move our stuff, and realized we had guests! Called front desk he offered to change rooms, thank u for the offer but those little rodents can and will (as it did while on phone) go under the door! From now on I will not go out of my comfort zone for a free room due to points. I will wait till I have enough for our regular hotel. Location was convenient and close to gas station as well as eating places. If i could move the staff that would be great!
This hotel is not worth the price first of all. I highly recommend staying elsewhere. The only plus it has is the location. But, again, for the price, and what you end up with, are not worth the headache of smelly, unkept rooms, lazy housekeepers, loud hallways & the possibility of dealing with the owner, who likes to run the front desk from time to time. If you ever want to meet a "schmuck", he's the one to talk to. Seriously, if they cared about having a nice, quality hotel, they would at least put/keep smoke detectors in the rooms. The last time I stayed there, I had to switch rooms due to dirty sheets, a refrigerator that didn't work, along with 2 t.v's that wouldn't even turn on, & no smoke detector in either room. I was there two nights & never did see a smoke detector.
I wish I could write 2 different reviews here. The staff was amazing!! Kind, considerate and helpful. The breakfast staff was great!!! Bill, the shuttle driver got us to and from our destination safely and timely!! Bill deserves a raise!
I was not impressed. Other then the early check in not much was worth mentioning. I encountered a rude manager whom when was informed of the fixtures not working and the linen's in room had makeup and foreign substances upon them, he gave no apology and simply walked away. I changed my own linens with what i was told were clean but upon inspection they hag not been. Breakfast was basic staff acted as if I was not a guest but as though I was trespassing. They even checked my room out a day earlier then I payed for and expected me to pay again.
Quality Inn Suites is a US Lodging based in Council Bluffs, Iowa. Quality Inn Suites is located at 3537 W Broadway, Council Bluffs, IA 51501, USA.
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